1. Delivery time: we will check the ordered goods, delivery address and payment information etc. from the customer as to ensure the order information is correct. Usually, when the order information is confirmed and if the ordered goods are available, we will arrange the shipment within 5 working days, while the shipment information and tracking number will be also sent to the customer to facilitating their shipment tracking.
2. To ensure the goods can be delivered on time, the good recipient should fill out the full Chinese name in the order. If non Chinese name can be provided, please be sure to be consistent with the ID card or passport. We shall not bear any responsibilities if the goods can not be delivered or lost due to the wrong recipient information.
3. If the courier company can not offer door-to-door delivery services due to their reasons, please contact with them directly to check for solutions. Please kindly understand that we do not promise express door-to-door delivery service.
4. When receiving the goods from the courier, please be sure to check whether the goods are damaged immediately. If there’s any problems, please refuse to accept and contact us in time. If any damages were found after sign for receipt, customer should bear fully responsibility.