Terms and conditions
Our Borowski's Asia team managing with Asia Pacific area only. All of the products imported from our German warehouse directly to Borowski's Hong Kong and China (Guangzhou) warehouses.
Prices & Territory of Delivery
All of the listed prices on the webpage are final prices with domestic delivery in Hong Kong territory (courier fee included). Other areas in Asia besides Hong Kong will proceed with local charges (duty, GST or VAT), an additional courier fee if applicable.
You can proceed check-out with your local currency HKD, AUD, NZD, SGD, JPN
FYI Frequently we are shipping our products to Australia (Sydney, Melbourne, Brisbane, Perth, Adelaide), New Zealand (Auckland, Wellington), Singapore, South Korea (Seoul).
If you wish to purchase our products but your location is not listed above please consult with our customer service.
We do not ship any products to Europe or North America (USA, Canada). If you are interesting please keep in touch with our Borowski USA Miami branch office.
We are unable to ship to P.O. box addresses.
Time of Delivery
Normally we are shipping out in 1-3 days if products available on our stock. Delivery to Hong Kong 2-3 days, other areas in Asia Pacific depend on selected courier company 3-14 days.
We separated our products by categories:
Class A: Our regular offer with sufficient stock, including hot sell & popular styles mainly from our Studio Line collection, artworks come with our premium gift boxes packing and shopping bags, your excellent choice of gifts for your friends or families!
Class B: Our Outdoor Collection and a small part of Artists Collection, regularly we keep 1-2 pieces available stock in hand, require a waiting period for new delivery if sold out. If you would like to make a reservation, please contact our website customer service to find out more. under regular circumstances, the waiting period for this label product is 1-2 months. Please be aware of this before purchasing.
Class C: Artist Collection are all purely hand-made by renown Borowski artists in person, each outstanding artwork production takes up 3-6 months-long process to complete. great artistic value and collecting value for possession. If you would like to make a booking or customized some of the artworks, please contact our website customer service to find out more, under regular circumstances, the waiting period for this label product is 3-6 months. Please be aware of this before purchasing.
Because each art piece is pure Handmade with relatively long production cycle, so not all the products and colors are available in the stock. If there is an urgent demand for the products, please contact customer service before buying to consulting the stock. We will inform you about the delivery time of the goods accordingly.
Safety of Delivery
All of Borowski art products sent by SF Express or selected courier by you during the purchasing process. All of the products shipped with full value insurance. We always provide "door to door" delivery.
IMPORTANT Please notice when courier company deliver a parcel please check conditions of glass product, double-check if there is no damage for the product. In the situation when the glass product is damaged, please refuse to receive a parcel and contact us immediately. We will communicate with courtier company to claim and arrange a replacement for glass product if available on stock.
If there is any problem been found after you received the parcel by courier, all responsibilities are borne by your side.
Best Packing Solution for Delivery Safety
We use the best solution in the world Instapack technology (American safe packing) to pack and protect safely for each individual product into a special type of foam. Each packing is customized, fit perfectly to the individual shape of each art piece. This can protect your selected art pieces and be sure that safely arrive at the customer side. Additionally, we use air cell foil with foam corners, sometimes even two layers depending on how heavy is the products.
Error on Delivery
If something is wrong with your delivery, or if you receive the wrong or the wrong number of items please contact customer service immediately. The error has to be reported no later than 1 day after the goods have been received, reports received later will not be taken into consideration.
Orders That Are not Delivered Due to Failure from The Recipient
Products that are ordered and not received or are returned to us after several failed delivery attempts or after refused delivery from the recipient will be charged full shipping costs both ways; namely onward and return shipping. Special ordered products are charged the full value and onward shipping and return shipping.
When sending back an item you first have to contact us to confirm the intended return. It is your responsibility that the item arrives in an undamaged condition. Make sure you have to package the item the same way as it was when you received it. The return is not completed until we have received and examined the returned goods. When a return is completed the same card you used for the purchase will be credited. Please arrange for safe return shipping by the agreed courier company, the goods will be sent back at the customer's expense. Special customized ordered products are not qualified for returns.
www.borowski-glass.com.hk handles secure card payments in collaboration with PayPal, Visa, MasterCard, Apple Pay, GPay. Card payment is a safe method of payment for you as a customer. The selling company will never have knowledge of your card or account information. This information is securely transferred to an encrypted link from you through the PayPal or Stripe Payment.
If you prefer to not use a credit card you can transfer the money directly to our bank account. You have to pay the complete amount within 5 days or your order will be discarded. Always state your order number when paying. We will send your items as soon as your payment is received.
Confidentiality When Handling Personal Information
When placing an order or registering as a customer we will store your personal information. By registering you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us. www.borowski-glass.com.hk will not give any personal information to any third party. You can get an excerpt of all the information we have stored about you and, if it is not relevant, you can ask us to delete the information. In case you wish to have the excerpt please contact our customer service.